United Kingdom

Standard UK Delivery (Excludes Northern Ireland and UK islands which may incure an extra charge)
items: From FREE to £5.00 * (depending on size, weight and special offers!)
Larger items / Higher Value items: From FREE to £15.00 * (depending on size, weight and special offers!)

Europe (Following countries only: Austria, Belgium, Channel Islands, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden)
Small Packet items / Lower value items: £10.00 *
Larger items / Higher Value items: From £20.00 to £30.00 * (depending on size, weight and special offers!)

International (Including ALL other Euro countries not listed above)
All delivery costs vary by country, weight and size of order. Please contact us we will be happy to quote you a price

Estimated Delivery Times
We use a combination of post and carrier services to deliver your order direct to your door. For UK orders we generally use Royal Mail, Parcel Force and DHL with a 1-2 working day delivery time (from despatch). For European and rest of the world orders we generally use Parcel Force and DHL with a 2-4 working day delivery time to most European countries (from despatch). Delivery times to outside of Europe vary from country to country. Contact us if you require more information.

ESTIMATED DELIVERY TIMES ARE FROM DATE OF DESPATCH AND NOT FROM DATE OF ORDER

We aim to despatch all orders within 1-2 working days but please allow upto 7 working days before contacting us regarding an outstanding order. Working days are Monday-Friday only, weekends and UK public holidays are not classed as working days. If we anticipate that a despatch time is likely to be longer than 7 working days we will always contact you with the option of waiting or cancelling your order and receiving a full refund. It is for this reason alone we ask you to please always allow 7 working days before contacting us regarding an outstanding order.

WE DO NOT AND CAN NOT OFFER EXACT DELIVERY DATES AND TIMES UNLESS WE HAVE SPECIFICALLY STATED WE WILL. ONCE A DELIVERY IS PASSED TO THE CARRIER WE HAVE NO CONTROL OVER DELIVERY TIMES. PLEASE DO NOT ASK FOR SPECIFIC DELIVERY DATES AS WE ARE NOT ABLE TO OBLIGE WITH YOUR REQUEST, SORRY.

If you would like to contact us regarding any specific enquiry over delivery dates or times regarding your order then please do so BEFORE placing the order and we will try to respond to your enquiry ASAP.

Faulty Product Returns
All items arriving to the customer in a faulty condition, providing we are notified within 7 working days of arrival, will either be exchanged or refunded in full within 7 working days once the item has been returned to us. Faulty items returned for repair or exchange, where no fault can be found, will be charged an administration fee of £10.00 + Return Carriage. All returns IN ALL CIRCUMSTANCES must be accompanied with a valid RMA number which must be obtained prior to return by email. ANY returns received without first obtaining an RMA number may be refused.

Order Cancellations / Returns
You may cancel your order and claim a refund for the value of the goods ordered minus our shipping and handling costs at any time up to seven working days after you receive the goods. We will make the refund as soon as possible and in any event within 30 days. You must return the goods to us in their original condition, unopened, unused and in their original packaging. If you cancel your order after we have sent the goods, and they are not defective, of poor quality, mis-described or not fit for their purpose, then you must send them back to us at your own expense. Please use a registered delivery shipping service when returning goods. This way you are insured in case of loss or damage to your package. All returns IN ALL CIRCUMSTANCES must be accompanied with a valid RMA number which must be obtained prior to return by email or telephone. ANY returns received without first obtaining an RMA number may be refused.

* Whilst every effort is made to keep to these delivery costs there are occasions where orders may attract some additional charges. If this is the case we will contact you ASAP before proceeding with the order. If you have any questions regarding costs please contact us.